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Disputes

An electronic cigarette, is a battery-powered device that provides inhaled doses of nicotine by way of a vaporized solution. It is an alternative to smoked tobacco products, such as cigarettes, cigars, or pipes. In addition to purported nicotine delivery, this vapor also provides a flavor and physical sensation similar to that of inhaled tobacco smoke, while no smoke or combustion is actually involved in its operation.

An electronic cigarette takes the form of some manner of elongated tube, though many are designed to resemble the outward appearance of real smoking products, like cigarettes, cigars, and pipes. Another common design is the "pen-style", so named for its visual resemblance to a ballpoint pen. Most electronic cigarettes are reusable devices with replaceable and refillable parts. A number of disposable electronic cigarettes have also been developed.

Ecigsbuy is a delicate electronic device, which needs several important micro-electronic components inside a tube of stainless steel for simulating the smoking.
Dispute process

Disputes

1. Understanding Ecigsbuy's Role

Ecigsbuy's goal is to promote a safe trading environment for our buyers. When transaction problems occur, Ecigsbuy provides assistance by facilitating communication between buyers and sellers, and providing services to protect against fraud.

2. What Ecigsbuy does?

  • When suspicious activity is reported, Ecigsbuy investigates the situation. Ecigsbuy will warn, suspend, or otherwise sanction accounts that violate our policies.
  • Ecigsbuy provides buyers with an easy way to communicate directly with the sellers.
  • Ecigsbuy facilitates dispute resolution by providing buyers with a means to report and track their disputes.
  • Ecigsbuy acts as an impartial judge for all the cases submitted.

3. Dispute Process
Ecigsbuy understands that it's never a pleasant experience to have a problem with a transaction. Often, the easiest way to resolve a problem is by communicating with your seller. If you have a problem, you can use Ecigsbuy's Dispute page in My Ecigsbuy to help track, manage, and resolve your dispute as quickly as possible.


Typically there are the following steps:

  • Report a dispute
  • Communicate with the seller
  • (a) Close the dispute, or
    (b) Approve the dispute resolution, or
    (c) Submit the dispute to Ecigsbuy.

Reporting a dispute

There are two reasons for disputes:

  • Items Not Received - you can use this if you have not received the item.
  • Items Significantly Not as Described - you can use this if you felt the seller misrepresented the item in a way that directly affects the value or usability of the item.

To report a dispute:

  • Log on to "My Ecigsbuy".
  • Locate the order number in question.
  • Click the "Dispute" link of the corresponding order number.
  • On the Dispute page, select the problem you want to report.
  • Follow the instruction and start communicating with the seller.

Once a dispute is open, the status of the order becomes "Dispute opened".
Communicating with the seller

To communicate with the seller:

  • Log on to "My Ecigsbuy".
  • Locate the order number in question.
  • Click the "Dispute" link of the corresponding order number.
  • Start communicating with the seller by posting messages.
  • You can always post messages by clicking "Continue Response" button.


 
Closing a dispute

If the dispute is resolved, you can close the dispute so Ecigsbuy can release your payment to the seller.
To close a dispute:

  • Log on to "My Ecigsbuy".
  • Locate the order number in question.
  • Click the "Dispute" link of the corresponding order number.
  • On your Dispute page, click the "Close Dispute" button.

Note: If you have not closed the dispute within 15 business days, it will be automatically closed. When a dispute is automatically closed, you are not eligible to submit a dispute to Ecigsbuy, and your payment will be released to the seller.

Approving a dispute resolution

In some cases, the seller may submit a resolution. In this case, you will read the details of the resolution on the Dispute page. Once you approve the resolution, Ecigsbuy staff will process the order according to the approved resolution.
To approve a dispute resolution:

  • Log on to "My Ecigsbuy".
  • Locate the order number in question.
  • Click the "Dispute" link of the corresponding order number.
  • On your Dispute page, you may see a dispute resolution submitted by the seller. If you are satisfied with the resolution, click the "Approve" button.

Before a dispute resolution is approved, the status of the order is "Pending approval on dispute resolution". However, after the dispute resolution is approved, the status becomes "Agreement reached; pending Ecigsbuy to follow up".

Submitting a dispute to Ecigsbuy

If the dispute is not resolved within 15 business days, you can decide to escalate the case by submitting it to Ecigsbuy. By doing so, you request Ecigsbuy to be an impartial judge.

  • Log on to "My Ecigsbuy".
  • Locate the order number in question.
  • Click the "Dispute" link of the corresponding order number.
  • On your Dispute page, click the "Submit to Ecigsbuy" button.

Once a dispute is submitted to Ecigsbuy, the status of the order becomes "Dispute submitted to Ecigsbuy".

 

4. Ecigsbuy policy on Escalated Disputes
Preface
Disputes submitted to Ecigsbuy can be divided into 2 types: (1) the package is not received; and (2) the received item is not what you expected. Described below are the guidelines and principles of how Ecigsbuy handles these escalated disputes.
Guidelines

  • Ecigsbuy only deal with escalated dispute. Before the dispute can be submitted, it is time for buyers and sellers to communicate with each other.
  • Ecigsbuy will follow the agreement worked out by both buyer and seller if an agreement is submitted within 5 business days. Otherwise, Ecigsbuy will make a decision for the case.
  • Ecigsbuy is a platform and will rule as an impartial judge.
  • Ecigsbuy's decision for a case will be announced 15 business days after a dispute has been submitted to Ecigsbuy.
  • For every dispute submitted to Ecigsbuy, both buyer and seller are required to submit evidence, including tracking document, etc. If any party fails to co-operate, Ecigsbuy will rule in favor of the other party.



Principles
(A) If the package is not received:
1. Tracking number is invalid

  • If a third party (neither buyer nor seller) fails to track a package via an online tracking system provided by the carrier, the seller bears full responsibility and has to pay all related costs.

2. The package is held at the customs

  • If the item is retained for reasons bearing to authenticity, the seller is responsible for the refund and has to pay all the related costs.
  • If the item is at customs because the buyer has not paid the related custom duties, or obtained the necessary import license, it is the buyer's responsibility to pay the customs duties and all related costs.
  • Custom duties may incur when a seller ships several orders to a buyer in one lot. In this case, the seller bears full responsibility and pays all related costs.

3. The package is returned

  • If there is a mistake in the address provided by the buyer, the buyer is responsible for the shipping fees and related costs.
  • If the seller misspelled the address, the seller is responsible for paying shipping fees and related costs.
  • If the carrier fails to deliver the package, seller should contact the carrier to resolve the problem.

(B) The received item isn't what you expected

1. If a buyer is not satisfied with the received item and likes to get full refund, he should return the item and provide us with tracking number within 5 business days after the dispute is submitted to Ecigsbuy. Once the seller and Ecigsbuy confirm the delivery of the returned item, refund will be arranged. It's buyer's responsibility to pay all the incurred shipping fees and custom duties, if any. The seller is responsible for all custom duties incurred at the seller's country.

2. Both buyer and seller are required to supply proof and copies of shipping document within 5 business days after a dispute has been submitted. Ecigsbuy will make a decision 10 business days after all the evidence is received.

 

 

Disputes

   Our Ecigsbuy products have passed rigorous quality control from our manufacturing.  However, You may encounter some problems when you receive the E-Cig. Particualrly due to the severe international shipping shock or very vaiable environmental conditions, such as temperature, humidity etc, some sensible electronic parts may encounter some problems during the usage of Ecigsbuy. You can resolve the problem by yourselves with the following instructions:

Problem Cause Fixing Method Cautions
there is battery power is bad connection for E-Cigar/E-Cigarillo/E-Pipe: check
less smoke not enough   the battery polarity
- for E-Cigarette/E-MiniCig: check the battery connection
less smoke recharge the battery or replace the battery  
smoking liquid is not enough change the cartridge do not change the cartridge too frequently
add few drops of smoking liquid on the cartridge do not put too much smoking liquid
too much smoking liquid smoking without the cartridge have a break if the atomizer gets too hot
take off the cartridge, blow from the other end do not blow too strong
for E-Cigarette/E-MiniCig: you can take off the atomizer and fling it, some water maybe thrown away take off the battery and do not fling too strong
for E-Cigar/E-Pipe: you can reset it every time reset should not be beyond 5 seconds
  if everything is ok but there is still less smoke, you may not puff too strong do not puff too strong, you may get more smoke with less inhaling
inhale too strong if everything is ok but there is still less smoke, you may not puff too strong do not puff too strong, you may get more smoke with less inhaling
air flow channel is blocked get through the air flow channel do not block air flow channel
there is no smoke battery power is not enough recharge the battery or replace the battery E-Cigarillo does not have the light
bad power contacts clean the contacts or tighten the contacts do not put the battery with the wrong polarity
the switch is always off tap to switch on do not hit too strong
too much smoking liquid smoking without the cartridge; have a break if the atomizer gets too hot
take off the cartridge, blow from the other end do not blow too strong
for E-Cigarette/E-MiniCig: you can take off the atomizer and fling it, some water maybe thrown away take off the battery and do not fling too strong
for E-Cigar/E-Pipe: you can reset it every time reset should not be beyond 5 seconds
bad atomizer if the battery is good but there is still no light, the atomizer should be replaced you can use several batteries and atomizers by exchanging to find out whether or which battery or atomizer is bad
bad battery battery is dead, the battery should be replaced
the light the switch is knock softly to switch off do not hit too strong
is always on or flash always on blow from the inhaler end do not blow too strong

still hot
when not in use

battery poles are put wrong position the battery in proper polarity direction if the problem persists, you need to replace atomizer.
the switch is too sensible knock softly to switch off
blow from the inhaler end
bad atomizer replace atomizer
the charger light does not change the battery has been charged it is normal when charging, the light is red; when full, the light becomes green. the normal charging time is 3-4 hours.
bad contacts clean the contacts use soft cloth to clean it
tighten the contacts do not tighten too strong
bad battery if the charger is good, the battery should be replaced you can use several batteries or chargers by exchanging to find out whether or which battery or charger is bad.

Top 8 reasons to buy

electronic cigarette

from ecigsbuy.com
1. Wholesale Prices
We offer cheap electronic cigarette - high-quality products at factory-direct prices. This gives our business partners the edge they need to compete in
their local retail market. In addition, we have no minimum purchase requirement.
2. Best Selection
We have a comprehensive selection of consumer electronic cigarettes.
On our wholesale website, you can find the lowest prices on electronic cigarettes, electronic liquid, vaporizers, and more electronic cigarettes accessories.
3. Highly quality
We provide only the highest quality smoking alternatives at affordable prices, making your Personal Vaporizer choice simple!
4. No Membership Fee
We do not charge our wholesale buyers any start-up fees or hidden costs. We offer a worldwide wholesale dropship service that is also free of charge. With ecigsbuy, what you see is what you get. Simply place an order online and wait for it to arrive.
5. Timely Shipping
Orders will process and ship from our warehouse within 3 days of payment confirmation. You can rest assured as one of the bestel ectronic cigarette wholesalers we will keep you up to date with the tracking info. From time to time we offer wholesale electronics with free shipping.
6. Secure Online Shopping
ecigsbuy is a PayPal verified site and secured by 256-bit SSL encryption from GeoTrust, which guarantees that your personal information will stay secure. We also accept direct wire transfers , as well as other banks.
7. Hassle-Free Returns
Not satisfied with your online wholesale electronic cigarette purchase? No problem! Just ship your product back to us within 30 days from the date of shipment and Cigmart will refund your money.
8. Outstanding Customer Service
Being an experienced online electronics cigarette wholesaler we offer our customers unbeatable customer service. If you have any questions or concerns, give us a call or email us and we will respond within 24 hours. We want you to be happy with your purchase, and will do whatever we can to help.
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