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Our Golden Guarantee
Try our best to give you satisfaction
At Ecigsbuy, we strive for full customer satisfaction! We will work to make things right. It is that simple!
Given that quality is of the utmost importance to us, we set the highest quality standards for all of our product lines. From the inception of a product idea through delivery of the product to our customers, we strive to achieve a superior level of quality products and services. Advanced Ecigsbuy. products are tested by specially trained researchers. Our highly qualified team is always researching new and better ingredients to ensure safe, effective health solutions for our customers.
Lowest Prices Guarantee
We guarantee to provide you the Ecigsbuy and E-Liquid products with the cheapest prices of the world, which are directly from our manufacturer outlet. We sell Ecigsbuy products at a fraction of what the others sell for. If you can find even lower prices than ours at any other places of the world, we will refund you the double difference.
30 Days Unconditional Money Back Guarantee
30 day risk free money back guarantee: You can try our Ecigsbuy products absolutely risk-free. If you are not completely satisfied, simply return the product - even if used - for a complete refund of the purchase price (less shipping and handling).
For your comvenience, you can also return back the product to the following address:
Room 12-23, Diao Su Jiayuan
ZhongKang Road NO.8
Shang Mei Lin
Shenzhen City, GuangDong Province
518049 (zip code)
We make guarantee to ship to you within the shortest time frame. After your ordering, we will make immediately your special Ecigsbuy product selected from the millions of options by hand with our special consideration and caring, finish your special ordering within just 1-2 business days and deliver your own very special, very fresh Ecigsbuy product to your door within just 2-5 business days globally. Your orders will be shipped from US if we have the stock in US for your order. If we do not have the stock in US for your order your order will be shipped from our manufacturing company in China with the worldwide express shipping.
Money Back Guarantee
If for any reason you are not satisfied with your purchase, you may return your order within 30 days for a refund. Simply complete the Return Merchandise Authorization (RMA), place the RMA form and all items from the original purchase in a padded envelope, and mail it to us at the address that is listed on the RMA form. You can download the RMA form by clicking here, or by calling or emailing customer service. Processing can take up to 2 weeks. All refunds will be issued back onto the original credit card used to purchase. This applies only to starter kits in their original packaging; Customer is responsible the cost of any used cartridges and the original shipping cost. Misused, damaged or broken products will not be refunded. There is no refund on cartridges or eLiquid.
We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements.
1 Year Limited Warranty:
If in case there is any defect for the electronic parts of the products within one year of your purchase after the normal use, we will replace the Ecigsbuy electronic parts for you or fix the problem for you for FREE.
We warrants only to the original purchaser of this product from Ecigsbuy.com that this product will be free from defects in material and workmanship under normal use and service for one year after date of purchase. This warranty does not cover any defects or costs caused by modification, alteration, repair or service of this product by any persons or company other than our company, or physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the instructions.
It is better that we send you the replaced part FREE when you order again. Please specify your replaced part in the ordering note when you order again so that we can make sure to ship the replaced part with your order together.